Return & Refund Policy

Return & Refund Policy

Effective Date:  [20-08-26]

At Nova Nari Studio, we strive to ensure that every piece of jewelry you receive meets our quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return & Exchanges Eligibility

We accept returns and offer exchange only if:

  • The product is damaged, defective, or incorrect upon delivery.

  • A return request is raised within 24 hours of receiving the order.

  • If the above is true, the item should be unused, unworn, and in its original condition. The product should be returned with its original packaging, tags, invoice, and any complimentary items received.

Please note:

  • Damaged/defective is defined strictly as breakage. Plating wear or discolouration on earring closures is a natural result of usage and metal composition, and will not be considered a defect.

  • Products that do not meet the above conditions may not be eligible for a return.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 24 hours of delivery.

  2. Share your order number along with clear photos and an unboxing video showing the issue.

  3. Our team will review your request and respond within 2–3 business days.

If approved, we will arrange a replacement, exchange, or refund, depending on product availability and the nature of the issue.

3. Return Process

To initiate a return for damaged products:

  • Email us at novanaristudio@gmail.com with your order details.

  • Wait for confirmation from our customer support team before shipping the item.

  • Securely pack the product in its original packaging.

Unauthorized returns sent without prior approval may not be accepted.

4. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Nova Nari Studio will bear the return shipping cost.

  • If a return is approved for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise communicated.

5. Refunds

Once we receive and inspect the returned product:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to our error.

6. Order Cancellation

  • We do not accept cancellations once an order has been placed. We appreciate your understanding, as each piece is prepared with care.

  • However, if your order has not yet been shipped, you're welcome to exchange it for another item of similar value.

  • Once an order has been dispatched, exchange or cancellation requests cannot be accepted.

  • Customized or personalized products cannot be cancelled or exchanged once production has begun.