Shipping Policy

Shipping Policy

Effective Date: [20-08-26]

At Nova Nari Studio, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.

If you require shipping outside India, please contact us before placing your order to check availability and shipping charges.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • We may offer free shipping in India  on selected products or promotional offers, which will be clearly mentioned on our website.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times and may vary depending on your location and courier partner availability.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email.

You can use the tracking number provided to monitor the status of your shipment.

6. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Courier service delays

Nova Nari Studio is not responsible for delays caused by third-party courier partners.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of placing your order.

Nova Nari Studio is not responsible for delivery issues arising from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to the customer's unavailability or incorrect information, the package may be returned to us.

Any additional shipping charges for re-delivery shall be borne by the customer.

9. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

  • Do not accept the package if possible.

  • Take clear  photographs and Video clip  of the package.

  • Contact our customer support within 24 hours of the delivery attempt.

Claims made after this period may not be eligible for resolution.

10. Lost Shipments

If your shipment appears to be lost in transit, please contact us.

We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Nova Nari Studio

Email: novanaristudio@gmail.com

Country: India